Last updated: 21 October 2026
1. Enquiry and quote
When you enquire, we check availability with the property or operator and send a written quote. The quote states the total price, what is and isn’t included, whether taxes are included, the price basis and the cancellation terms that apply.
2. Confirmation and payment
Your booking is confirmed only after you accept the quote, make any payment requested in the quote, and receive a written booking confirmation from us. We never ask for payment through this website.
3. Cancellations by you
Cancellation charges depend on the property, the season and how close to the travel date you cancel. The exact terms for your booking are written in your quote before you pay. Please cancel in writing (WhatsApp or email) so there is a clear record.
4. Changes
We will try to accommodate changes to dates or guests, subject to availability and any price difference charged by the property.
5. Cancellations or changes by operators
Activities such as rafting and safaris can be stopped at short notice because of weather, water levels or official orders. If this happens we will tell you as soon as we know and explain the options and any refund the operator provides.
6. Refunds
Where a refund is due under your booking terms, it is processed to the original payment method. Timelines depend on the property and payment provider.
Questions about this policy? Write to us on WhatsApp or by email using the details on our contact page.