Booking and payments
Is sending an enquiry a booking?
No. An enquiry lets us check availability and prepare a quote. Nothing is reserved until you accept a written quote and we send a booking confirmation.
How do I book?
Send an enquiry from any package or stay page, or use the trip planner. We reply on WhatsApp with options and a written quote showing the total price, inclusions, exclusions, taxes and cancellation terms. Once you accept, we share payment details and then confirm your booking.
Do you take payment on the website?
No. We never collect card or bank details through this website.
Why do some listings say “Request Current Price”?
Resort and activity rates change with season, weekends and availability. If we haven’t confirmed a current rate, we don’t show one — we quote you the actual price for your dates instead.
What does an “indicative” price mean?
It’s an estimate to help you compare options. Your written quote is the price that applies.
Stays and activities
Are activities included?
Only where a package or stay lists them as included. Rafting, safaris, transport and entry fees are otherwise extra.
Is rafting available all year?
No. It depends on the season, river levels and permits, and is often restricted during the monsoon. We confirm for your dates.
Can you arrange transport?
We can suggest options such as station or airport pick-ups and include them in your quote on request.
Cancellations and changes
What if I need to cancel?
Cancellation terms depend on the property and season and are stated in your quote before you pay. See our booking & cancellation policy.